Privacy Policy

Last Updated: March 15, 2026

Effective Date: March 15, 2026

1. Introduction

Pillai Infotech LLP ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or engage with us in any capacity.

By accessing our website or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms outlined here, please discontinue use of our website and services immediately.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you interact with us:

• Contact Information: Name, email address, phone number, company name, and job title provided through contact forms, consultation requests, or direct communication.
• Account Information: Username, password, and profile details if you create an account on our platform.
• Payment Information: Billing address, payment method details, and transaction history when you purchase our services. We do not store credit card numbers directly; all payment processing is handled by PCI-compliant third-party processors.
• Communication Data: Records of correspondence, including emails, chat messages, support tickets, and feedback you provide.
• Professional Information: Resume, portfolio, skills, and work history if you apply for a position or register as a developer on our platform.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

• Device Information: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths through our website.
• Location Data: General geographic location derived from your IP address (country and city level only).
• Log Data: Server logs that record requests made to our website, including timestamps, request methods, and response codes.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our software development, consulting, and IT services.
• Communication: To respond to inquiries, send project updates, deliver technical support, and share relevant information about our services.
• Business Operations: To process payments, manage contracts, and maintain accurate business records.
• Website Improvement: To analyze usage patterns, optimize user experience, troubleshoot technical issues, and enhance website performance.
• Marketing: To send newsletters, promotional materials, and service updates, only when you have opted in to receive such communications.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
• Security: To detect, prevent, and address fraud, security breaches, and other harmful activities.

4. Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us recognize your browser, remember your preferences, and understand how you interact with our content.

4.2 Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of our website, such as session management and security features. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our website by collecting anonymous usage statistics. We use Google Analytics for this purpose.
• Functional Cookies: Remember your preferences and settings, such as language selection and display options, to provide a personalized experience.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements. These are only activated with your explicit consent.

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies may affect the functionality of our website. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5. Third-Party Services

We may use the following third-party services that collect and process data on our behalf:

• Google Analytics: Website traffic analysis and user behavior tracking.
• Google Workspace: Email communication and document collaboration.
• Payment Processors: Secure payment processing through Razorpay, Stripe, or PayPal.
• Cloud Hosting: Our website and applications are hosted on secure cloud infrastructure providers (AWS, Google Cloud, or similar).
• CRM Tools: Customer relationship management for project tracking and communication.
• Communication Tools: Slack, Microsoft Teams, or similar platforms for client collaboration.

Each third-party service operates under its own privacy policy. We encourage you to review their respective policies to understand how they handle your data.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business, subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.
• Consent: When you have given explicit consent for a specific purpose.
• Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users and the public.

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Encrypted storage for sensitive data at rest.
• Regular security audits and vulnerability assessments.
• Access controls and authentication mechanisms to restrict data access to authorized personnel only.
• Employee training on data protection and privacy best practices.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach that may affect your personal information.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Client Data: Retained for the duration of the business relationship and up to 5 years thereafter for legal and accounting purposes.
• Marketing Data: Retained until you unsubscribe or request deletion.
• Website Analytics: Aggregated analytics data is retained for up to 26 months.
• Job Applicant Data: Retained for up to 2 years after the application process concludes.

9. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data ("right to be forgotten"), subject to legal obligations.
• Right to Restrict Processing: You can request that we limit the processing of your data under certain circumstances.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Right to Object: You can object to the processing of your data for direct marketing purposes.
• Right to Withdraw Consent: You can withdraw previously given consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at hello@pillaiinfotech.com. We will respond to your request within 30 days.

Legal Basis for Processing: We process your data based on one or more of the following: your consent, the performance of a contract, our legitimate business interests, or compliance with a legal obligation.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including India, where our primary operations are based. When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant data protection authorities.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information promptly. If you believe we have collected data from a child, please contact us immediately.

12. Your Rights and Choices

• Opt-Out of Marketing: You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any email or by contacting us directly.
• Access and Update: You can request access to or correction of your personal data at any time.
• Delete Your Data: You can request deletion of your personal data, subject to our legal retention obligations.
• Do Not Track: Our website currently does not respond to "Do Not Track" browser signals.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website. We encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: hello@pillaiinfotech.com
• Company: Pillai Infotech LLP

We will make every effort to address your concerns promptly and thoroughly.