Terms & Conditions

Last Updated: March 15, 2026

Effective Date: March 15, 2026

1. Introduction and Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Pillai Infotech LLP ("Company," "we," "our," or "us"), governing your use of our website, platforms, and professional services.

By accessing our website, requesting a consultation, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or services.

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our services after any modification constitutes acceptance of the revised Terms.

2. Definitions

• "Services" refers to all software development, IT consulting, staff augmentation, maintenance, support, and related professional services provided by Pillai Infotech LLP.
• "Deliverables" refers to all work products, code, designs, documentation, and other materials produced as part of an engagement.
• "Project Agreement" refers to any Statement of Work (SOW), proposal, contract, or other written agreement that defines the scope, timeline, and cost of a specific project.
• "Confidential Information" refers to any non-public information disclosed by either party, including business plans, technical data, trade secrets, and client data.

3. Services

3.1 Scope of Services

Pillai Infotech LLP provides professional IT services including but not limited to:

• Custom software development (web, mobile, and desktop applications)
• UI/UX design and frontend development
• Backend development and API integration
• Cloud infrastructure setup and management
• AI/ML consulting and development
• Dedicated developer hiring and staff augmentation
• Quality assurance and testing
• DevOps and CI/CD pipeline setup
• Software maintenance and support

3.2 Project Agreements

The specific scope, deliverables, timeline, and pricing for each engagement will be defined in a separate Project Agreement. In the event of a conflict between these Terms and a Project Agreement, the Project Agreement shall prevail with respect to that specific engagement.

3.3 Changes to Scope

Any changes to the agreed-upon scope of work must be documented in writing and approved by both parties. Additional work outside the original scope may result in adjustments to the timeline and cost, which will be communicated and agreed upon before implementation.

4. Client Obligations

To ensure successful project delivery, clients agree to:

• Provide accurate, complete, and timely information, requirements, and feedback as needed for the project.
• Designate a primary point of contact authorized to make decisions on behalf of the client.
• Review and approve deliverables within the timeframes specified in the Project Agreement.
• Provide access to necessary systems, accounts, APIs, and environments required for the project.
• Ensure all content, data, and materials provided to us are legally owned or properly licensed by the client.
• Make payments according to the agreed-upon schedule.

Delays caused by the client's failure to fulfill these obligations may result in extended timelines and additional costs.

5. Payment Terms

5.1 Pricing and Invoicing

All pricing will be outlined in the Project Agreement. Unless otherwise specified:

• Fixed-price projects require milestone-based payments as defined in the Project Agreement.
• Time-and-materials engagements are billed monthly based on actual hours worked at the agreed-upon rates.
• Dedicated developer hiring is billed monthly in advance.

5.2 Payment Schedule

Invoices are due within 15 days of issuance unless otherwise agreed. We accept payments via bank transfer, Razorpay, Stripe, and PayPal. All amounts are in the currency specified in the Project Agreement.

5.3 Late Payments

Overdue payments may incur a late fee of 1.5% per month on the outstanding balance. We reserve the right to suspend work on any project with payments overdue by more than 30 days. Suspension of work does not relieve the client of payment obligations for work already completed.

5.4 Taxes

All fees are exclusive of applicable taxes (GST, VAT, or other sales/service taxes) unless explicitly stated otherwise. The client is responsible for all applicable taxes in their jurisdiction.

6. Intellectual Property

6.1 Client Ownership

Upon full payment of all invoices for a project, ownership of the custom-developed Deliverables transfers to the client. This includes custom source code, designs, and documentation created specifically for the client's project.

6.2 Company Retained Rights

We retain ownership of:

• Pre-existing IP: Any tools, frameworks, libraries, code snippets, methodologies, or proprietary technologies developed by us prior to or independently of the project.
• General Knowledge: Skills, techniques, concepts, and know-how acquired or developed during the course of the engagement.
• Reusable Components: Generic, non-client-specific modules or components that may be used across multiple projects. The client receives a perpetual, non-exclusive license to use these components within their project.

6.3 Open Source Software

Projects may incorporate open-source software governed by their respective licenses. We will disclose any significant open-source components used in the project and ensure compliance with applicable open-source licenses.

6.4 Client Materials

The client retains full ownership of all materials, data, content, and intellectual property provided to us for the project. We will use such materials solely for the purpose of delivering the agreed-upon services.

7. Confidentiality

Both parties agree to maintain the confidentiality of all Confidential Information received from the other party. Specifically:

• Confidential Information will be used only for the purpose of fulfilling obligations under the engagement.
• Neither party will disclose Confidential Information to third parties without prior written consent, except to employees or contractors who need access and are bound by similar confidentiality obligations.
• Confidentiality obligations survive the termination of the engagement for a period of 3 years.
• Confidentiality obligations do not apply to information that is publicly available, independently developed, or lawfully received from a third party.

8. Warranties and Representations

8.1 Our Warranties

We warrant that:

• Services will be performed in a professional and workmanlike manner consistent with industry standards.
• Deliverables will substantially conform to the specifications outlined in the Project Agreement.
• We have the right and authority to provide the services and grant the licenses described herein.
• Deliverables will not knowingly infringe the intellectual property rights of any third party.

8.2 Warranty Period

We provide a 30-day warranty period after delivery of each milestone or final Deliverable during which we will fix bugs and defects at no additional cost, provided the issues are related to the original specifications and not caused by modifications made by the client or third parties.

8.3 Disclaimer

EXCEPT AS EXPRESSLY STATED HEREIN, ALL SERVICES AND DELIVERABLES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT DELIVERABLES WILL BE ERROR-FREE OR UNINTERRUPTED.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total aggregate liability for any claims arising out of or related to any engagement shall not exceed the total fees paid by the client for the specific project giving rise to the claim.
• In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, revenue, business opportunities, or goodwill, even if advised of the possibility of such damages.
• We shall not be liable for damages arising from the client's misuse of Deliverables, failure to maintain adequate backups, or modifications made by the client or third parties.

10. Termination

10.1 Termination by Client

The client may terminate an engagement at any time by providing 30 days' written notice. Upon termination:

• The client shall pay for all work completed up to the date of termination.
• Any advance payments for uncompleted work will be refunded on a pro-rata basis, minus any non-recoverable costs incurred.
• Upon full payment, we will deliver all completed work and Deliverables.

10.2 Termination by Company

We may terminate an engagement if:

• The client fails to make payments within 30 days of the due date after receiving a written reminder.
• The client materially breaches these Terms or the Project Agreement and fails to cure the breach within 15 days of written notice.
• Continued performance becomes commercially impracticable due to circumstances beyond our reasonable control.

10.3 Effects of Termination

Termination does not affect accrued rights or obligations. Sections relating to intellectual property, confidentiality, limitation of liability, and dispute resolution survive termination.

11. Force Majeure

Neither party shall be liable for delays or failure to perform obligations caused by events beyond reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, government actions, power outages, internet disruptions, or labor disputes. The affected party must notify the other party promptly and use reasonable efforts to mitigate the impact.

12. Indemnification

The client agrees to indemnify, defend, and hold harmless Pillai Infotech LLP, its partners, employees, and contractors from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising out of or related to:

• The client's use or misuse of the Deliverables.
• The client's breach of these Terms.
• Any claim that materials provided by the client infringe on third-party intellectual property rights.
• The client's violation of any applicable law or regulation.

13. Website Use

13.1 Acceptable Use

You agree not to use our website to:

• Transmit malware, viruses, or harmful code.
• Attempt to gain unauthorized access to our systems or networks.
• Scrape, harvest, or collect data from our website through automated means without permission.
• Post or transmit any unlawful, defamatory, or objectionable content.
• Interfere with or disrupt the operation of our website.

13.2 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of any third-party sites. Accessing third-party links is at your own risk.

14. Dispute Resolution

In the event of any dispute arising out of or relating to these Terms or any engagement:

• Negotiation: The parties shall first attempt to resolve the dispute through good-faith negotiation within 30 days.
• Mediation: If negotiation fails, the parties agree to attempt mediation before an independent mediator.
• Arbitration: If mediation fails, the dispute shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India). The seat of arbitration shall be Mumbai, India.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of Mumbai, India.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

17. Entire Agreement

These Terms, together with any applicable Project Agreement and Privacy Policy, constitute the entire agreement between the parties concerning the subject matter herein. They supersede all prior negotiations, representations, warranties, commitments, and agreements, whether written or oral.

18. Contact Information

For questions or concerns about these Terms & Conditions, please contact us:

• Email: hello@pillaiinfotech.com
• Company: Pillai Infotech LLP